Privacy Policy

Welcome to Fluxalove ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating platform, mobile application, and website (collectively, the "Service").

By using Fluxalove, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns, please contact us at privacy@fluxalove.com.

Effective Date: March 15, 2026

2.1 Information You Provide

• Account Information: Name, email, phone number, date of birth, gender, photos
• Profile Information: Bio, interests, preferences, relationship goals, education, occupation
• Payment Information: Billing details (processed securely by third-party providers)
• Communications: Messages, chat history, customer support inquiries
• Verification Data: ID documents, selfie videos for verification (if you choose to verify)

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: App features used, time spent, interactions, matches, swipes
• Location Data: Approximate location based on IP or precise location (with permission)
• Cookies: See our Cookie Policy for details

2.3 Information from Third Parties

• Social media profiles (if you connect your account)
• Background check services (for verified users)
• Advertising partners (for ad personalization)

We use your information for the following purposes:

• Provide and maintain our Service: Create and manage your account, show matches, enable messaging
• Improve and personalize: Enhance matching algorithms, suggest compatible profiles, customize experience
• Safety and security: Detect and prevent fraud, verify identities, moderate content, ensure community safety
• Communicate with you: Send updates, security alerts, support messages, promotional offers (with consent)
• Legal compliance: Fulfill legal obligations, respond to lawful requests, enforce our terms
• Research and analytics: Understand user behavior, improve features, develop new services

We do not use your data for automated decision-making that significantly affects you without human review.

We may share your information in the following situations:

• With other users: Your profile information is visible to other users as part of the Service
• Service providers: Third-party vendors who help us operate (hosting, analytics, payments)
• Legal requirements: When required by law, court order, or to protect rights and safety
• Business transfers: In connection with a merger, acquisition, or asset sale
• With your consent: When you explicitly agree to share information with third parties

We NEVER sell your personal information to third parties.

We implement industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption for all data transmission
• Regular security audits and penetration testing
• Strict access controls and employee training
• Secure data centers with 24/7 monitoring
• Anonymization and pseudonymization where possible

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing (e.g., marketing)
• Withdraw consent: Anytime, without affecting lawfulness of prior processing

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our Service
• Personalize content and ads

Types of cookies we use:

• Essential: Required for basic functionality
• Analytics: Help us improve (Google Analytics, Mixpanel)
• Functional: Remember your settings
• Advertising: Show relevant ads (with consent)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

Our Service is restricted to users aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a child has provided us with personal data, please contact us immediately at privacy@fluxalove.com, and we will take steps to delete such information.

We use age verification measures during registration and have zero tolerance for underage users.

Your information may be transferred to and processed in countries other than your own. We have servers in the United States, European Union, and Singapore.

When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules (for our group companies)
• Privacy Shield certification (for transfers to the US)

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Email notification (if you have an account)
• Prominent notice on our website/app
• Updating the "Last Updated" date

We encourage you to review this policy periodically. Continued use of Fluxalove after changes constitutes acceptance.

If you have questions about this Privacy Policy or our data practices:

For GDPR/UK GDPR inquiries, our EU representative is: Fluxalove Europe B.V., Amsterdam